IntelliTrac Imagine 1300 767 492

Solution

See the service from bin lift to back office

Connect waste trucks, drivers, bin events, CCTV evidence, work orders and council customer systems so every service can be planned, proven and followed through.

Improve service proof Watch waste video
Residential bin collection truck, VT7 in-cab tablet app and operations desk evidence review.

What we deliver end to end

Waste operations with evidence built in.

Waste operations need more than dots on a map. IntelliTrac connects telematics, bin events, driver tablets, video and back-office workflows so councils and contractors can understand what happened on the run and respond with confidence.

The result is smarter daily operations, safer fleets, faster enquiry resolution and better outcomes for the community and environment.

Vehicle, route and bin proof

  • Real-time telematics and live vehicle visibility
  • Bin lift recording with replayable service evidence
  • Bin RFID to confirm when and where a specific bin was serviced
  • Route planning and optimisation to reduce wasted kilometres and improve run performance
  • In-truck navigation on VT7 rugged tablets mounted in the cab

Field capture and close-out

  • Driver capture of bin defects, contamination, bin not out, damaged bins and missed services
  • Driver capture of streetscape defects with location and notes
  • Video capture and CCTV, including event-based clips for investigations and proof of service
  • Work order creation and management for missed bins, repairs, revisits and compliance actions
  • Integration into Council CRM systems to resolve enquiries faster and close the loop with confidence

Operations visibility

A single view for the truck, driver and office.

Waste teams can review the route, service evidence, driver exceptions, video and work order status without manually stitching together separate systems.

Hawk waste route status screen showing residential bin collection routes, truck tracking and bin lift counts.
Residential route status and bin lift proof Review planned routes, completion percentage, bin lift counts, truck tracking and replayable map evidence for each residential collection run.
VT7 rugged tablet and vehicle dock used for residential bin collection workflows.
VT7 in-cab residential collection app Guide drivers through routes, bin lists, navigation and exception capture from a rugged tablet mounted in the garbage truck cab.
Public litter bin collection workflow showing job progress, bin list and mapped collection route.
Public litter and streetscape collections Manage public litter bins, park bins and streetscape work with route progress, mapped stops, driver notes and collection evidence.

See the waste workflow in action. Watch the IntelliTrac waste operations video for an overview of vehicle tracking, driver workflows, video evidence and operational reporting.

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Council CRM integration

Close the loop with confidence.

When a customer enquiry arrives, the team can check vehicle location, route replay, bin RFID, lift evidence, exception notes and video context. That evidence can then support a work order, revisit, repair or customer response.

Integrating waste telematics into Council CRM systems helps customer service teams answer faster and reduces the manual follow-up load on supervisors and drivers.

Recommended products

Select hardware around the outcome, vehicle class and workflow requirements.

IT300 Elite 4G telematics device.

IT300 Elite 4G

A hard-wired telematics platform for trucks, machinery and operational fleets that need more inputs, integration and workflow support.

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IntelliTrac video systems and dashcams.

Video systems

Video systems help fleets capture event evidence, support coaching and improve visibility around vehicle and driver risk.

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VT7 rugged tablet and vehicle dock for garbage truck workflows.

VT7 rugged in-cab tablet

The VT7 supports residential route navigation, bin lists, driver exception capture, forms, work orders and operational workflows from inside the garbage truck cab.

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IntelliTrac RoadScan AI hardware.

RoadScan AI

RoadScan AI captures road condition evidence as vehicles move through the network, helping teams detect, map and prioritise defects.

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Talk to IntelliTrac

Map waste management into your operation

Bring your fleet mix, operating goals and current systems. IntelliTrac can recommend the right configuration across hardware, software, workflows and support.

Improve service proof

Explore more

More IntelliTrac solutions

Continue exploring the connected ecosystem that supports fleet, field and asset operations.

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FAQ

Common questions about waste management telematics.

Questions for waste teams proving service delivery, resolving disputes and improving visibility.

Can IntelliTrac prove bin collection service delivery?

Yes. GPS history, route activity, bin lift or service events, geofences, reports and video can help show what was serviced and when.

Can waste telematics support missed service disputes?

Yes. Journey replay, timestamps, vehicle position, lift evidence and camera footage can support clearer review of missed service claims.

Can public litter bins and hard waste be included?

Yes. Waste workflows can be configured for residential garbage, public litter bins, hard waste and other council or contractor service types.

Can drivers use tablets for waste workflows?

Yes. The VT7 rugged in-cab tablet can support residential routes, bin lists, navigation, defects, notes, exceptions, forms and operational instructions.

Can CCTV or MDVR be fitted to waste trucks?

Yes. Waste trucks often benefit from multi-camera systems for safety, evidence, blind-spot visibility and dispute review.

Can IntelliTrac record bin RFID and lift events?

Yes. Bin RFID and lift events can help confirm when and where a specific bin was serviced, with replayable evidence for customer enquiries.

Can driver exceptions create work orders?

Yes. Missed bins, contamination, damaged bins, bin not out events and streetscape defects can support work order creation for revisits, repairs and compliance follow-up.

Can IntelliTrac integrate with Council CRM systems?

Yes. Integration can help customer service teams connect enquiries to route replay, bin service proof, driver notes, video evidence and close-out actions.

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