Dispatch and routing

Plan the route. Follow every visit.

Match field jobs to suitable crews, review the route and follow progress through to completion. Keep the requirements, assignment and result together.

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Before the crew sets off

Give each assignment the details it needs.

A free slot is only part of the decision. Check whether the job is ready, who can take it and what the visit requires.

Job readiness J-1048 · Depot gate repair

Check what is holding the job.

Required skillMechanical Visit window08:00–10:00 Replacement motorMissing

A missing part needs attention before the crew is sent.

Check the job is ready to send.

See the required skills, visit window, dependencies and materials readiness. Spot a held job or missing part before committing the crew.

Explore job planning
Suggested technicians J-1048 · Mechanical skill required Available for this job

Mechanical skill, availability and current workload are shown for review.

See why a technician is suggested.

Inspect skills, availability and existing commitments, with recent location information where available. Review the reasons before choosing who takes the job.

See assignment review
The dispatch desk

See the jobs and the people behind them.

Review the job queue with status, assigned crew, priority and due time together. Narrow the view to the work that needs attention, then inspect its assignment and field updates.

Dispatch console Dispatch console 11 jobs JobStatusCrewChecks WO-4815 · Coolant leak Triton LMN-330 · Bay 1 · 22 min over Running late TBTom B. 2/6 High9:00 WO-4827 · Exhaust rattle Hilux GHK-44 · Bay 1 · 8 min over Running late SWSam W. 0/3 Medium9:15 JOB-2207 · Airport transfer Ranger QRX-118 · en route On the road AMAva M. 2 High9:45 JOB-2216 · Site visit Cremorne · en route On the road PKPriya K. 4/4 Medium10:00 JOB-2212 · Depot run Ranger DKP-55 · en route On the road SWSam W. 1 Medium10:15 JOB-2210 · Site delivery Collingwood depot · pickup Needs crew Unassigned — Medium10:30 WO-4821 · Brake pads & rotors Hilux PLT-204 · Bay 3 In bay MTMarco T. 3/5 High11:00 JOB-2214 · Rego inspection Triton PLT-991 · pickup Needs crew Unassigned — Medium11:00 WO-4830 · Tyre rotation Hilux ABC-12 · Bay 2 In bay NRNadia R. 5/5 Low12:00 WO-4824 · Oil & filter Ranger DKP-55 · Bay 4 In bay LPLeo P. 1/4 Low12:30 WO-4833 · Brake lines Triton ABC-12 · Bay 2 In bay TBTom B. 2/4 High13:00
Routes and assignments

Turn the job queue into a route you can review.

Bring the visit windows, crew requirements and vehicle details into the planning decision. Inspect the proposed run before it becomes the crew’s day.

Route planning Inner-west service runDraft plan Dynon Rd yard Planning scope

Choose the window and the team.

07:00–12:004 jobs
How the assignment comes together

The job sets the requirements. You review the pairing.

Bring the job, proposed crew and vehicle together before committing the assignment. Review the suggestion and route diagnostics, then publish the plan the crew will follow.

Follow the visit into the field
From arrival to completion

Give the crew the history. Give the office the result.

The job details travel with the assignment. The visit’s updates come back to the same place, ready for the next person who needs them.

Field job J-1048 · Macaulay Rd depotAssigned Before the visit

Inspect the depot gate.

Check the gate mechanism and confirm the repair from the last visit.

08:20–08:50Ava M.

Open the last visit’s note before starting.

When the route changes

Keep the remaining visits in reach.

A closure can affect more than the next turn. Recheck the remaining route and make the unresolved stops visible to the dispatcher.

Route recovery Live road closure · affected route

Recheck the remaining stops.

Completed visitPreserved Next stopNew ETA 10:15

Remaining route revised around the closure under the configured recovery policy.

Respond to a closure along the run.

With supported live road data, a recent vehicle position and configured recovery rules, replan affected routes around the closure. Preserve completed visits and the visit already in progress. Keep unassigned stops visible when no feasible alternative is found.

Read about route recovery

Keep the office and the cab connected.

Give crews their assigned jobs and a place to send visit updates. Open the affected job in dispatch when an arrival, delay or completion needs closer attention.

Explore in-cab terminals
The vehicle and its route

Plan around the vehicle you are sending.

Inspect the vehicle profile beside the map, stop sequence and visit windows. Compare route diagnostics and restriction flags before sending the reviewed plan to the driver.

Vehicle route B-double · XQ-4471 General freight · 4 stops Restriction avoided Height 4.3 m Length 25.0 m Mass 62.5 t Axles 9 Distance 13 km Drive 29 min Arrive 10:40 AM Re-route around restrictions Low bridge 3.9 m · Kensington #StopWindowStatus Vehicle routing profile

Set up the crew coverage before planning the run.

Use Operations and scheduling for availability, rosters and publication checks. Bring that planning into the day’s job allocation and route decisions.

Explore operations and scheduling
Your questions

What you need to know.

It connects field jobs, technicians and vehicles in a route plan, then brings arrival, progress and completion updates back to the dispatch console. Teams can review job readiness, inspect proposed routes and follow the visit through to its result.

Bring your next day of jobs.

Show us the visit windows, crew requirements and vehicle mix you plan around. See how IntelliTrac connects the route to the result.

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IntelliTrac provides fleet, telematics and field-operations software in Australia. Call 1300 767 492.