Match jobs to available people and vehicles, review route proposals and follow updates from the field. Keep dispatchers informed when stops are delayed or assignments change.
Book a demoExplore the solutionBuild the run around your stops, crews and vehicles. Switch to the dispatch queue to inspect job readiness, assignments and progress.
Routing and dispatch B-double · XQ-4471 General freight · 4 stops Restriction avoided Height 4.3 m Length 25.0 m Mass 62.5 t Axles 9 Distance 13 km Drive 29 min Arrive 10:40 AM Re-route around restrictions Low bridge 3.9 m · Kensington #StopWindowStatus Vehicle routing profileCheck skills, parts and appointment times before the van leaves. Keep the crew and office looking at the same job.
A missing part needs attention before the crew is sent.
See the required skills, visit window and materials before scheduling. Deal with a missing part before it holds up the visit.
Explore job planningMechanical skill, availability and current workload are shown for review.
Compare skills, availability and current workload to choose a technician for the visit. Review the suggestion before assigning the job.
Explore crew availabilityThe crew app shares location updates and job progress as staff travel, arrive and complete the visit. Staff add notes, photos and checklists, with customer sign-off on customer jobs.
Explore the field appAn approved maintenance request becomes a work order. Schedule its field visit, plan the route and send the job to the crew. Their updates return to the office for maintenance follow-up.
Explore dispatchA repair can need a workshop, an external repairer or a crew at the asset’s location. Keep that decision with the work order, then schedule the visits it needs.
Manage an outsourced repair with the vendor’s messages and charges against the work order. Schedule an internal follow-up visit when your team needs to inspect or finish the repair.
Explore maintenance managementBring scheduled field visits into route planning. Optimise the stop order around appointment windows, crew availability and vehicle requirements, then publish the run for the crew.
Explore visit schedulingLow bridge · 3.5 m clearance
Alternative road selectedUse the height, width, length, mass and axle details in your asset profile to plan around road restrictions. NHVR network information helps assess heavy-vehicle access where coverage is available.
Explore heavy-vehicle responsibilitiesRemaining route revised around the closure under the configured recovery policy.
Use available live traffic and road-incident data to account for delays and closures. Replan the remaining stops around crew availability and appointment times; flag visits that still need the dispatcher’s attention.
Explore route recoveryPlan crew coverage, absences and assignments alongside vehicle availability.
Explore crew schedulingIt helps dispatchers organise jobs, propose routes and assign available people and vehicles, then follow progress from the field.
No. Technician suggestions are advisory. The assignment and route-planning process applies its own availability and vehicle checks.
Vehicle dimensions, mass and configuration are checked against available road and heavy-vehicle network information. This helps identify restrictions before dispatch. The operator still needs to confirm applicable access conditions and any required permits.
The crew app sends location and job-status updates, including arrival, delays and completion. Staff can submit notes, photos and checklists, and collect customer sign-off on customer-linked jobs. The office can see when the latest update was received.
Use the dispatch queue to review jobs before assigning them. Inspect the location and requirements alongside available resources. The dispatcher remains responsible for the final assignment.
Yes. Field visits can link to maintenance work orders, with appointment times and required resources carried into planning. Completing a field job updates the visit; the maintenance team still reviews and closes the work order separately.
Read the time of the latest vehicle update before relying on its position. A stale update can change which resource is a sensible choice. Confirm with the crew when the map does not provide enough context.
Available live incident information can trigger a review of the remaining route. The system checks alternatives around the closure and the jobs still to attend. Where a replacement cannot meet the requirements, dispatchers can see which stops need attention.
Show us your current process. We’ll walk through routing and dispatch with the vehicles, people and information your team needs.
Book a demoExplore the platformIntelliTrac provides fleet, telematics and field-operations software in Australia. Call 1300 767 492.